World Class Support
All the Help You Need to Build Your Own Study
Users of Medrio recently recognized Medrio’s excellence in customer experience in a customer satisfaction survey. The survey confirms exceptional scores in customer satisfaction, product performance and overall business relationship.
It is very user friendly, and has many features. Medrio has
excellent customer service. They are prompt with their replies
and are receptive to change.
Medrio scored the following in this independent customer satisfaction survey:
- 98% satisfaction with overall business relationship
- 94% satisfaction with Medrio as an organization
- 98% satisfaction with product ease of use
- 93% satisfaction with help desk
- 97% satisfaction with training services
“Medrio’s customer satisfaction scores are nothing short of astounding,” said Carll Frye, Director at Information Solutions Group. “The feedback received from their customers is filled with a level of passion and energy one seldom hears about in our industry. Medrio’s focus on the customer, corporate-wide, really shined throughout our in-depth conversations with their customers as well as their lofty CSAT numbers."
Medrio provides online help files 24/7, email support 24/5, and phone support during business hours. Along with our context-sensitive help files, we provide online video help and tutorials.
In addition to standard technical support and customized training packages offered by our staff, our network of consultants and CRO partners are available to offer additional data management services.